Mapfre – Reactive Maintenance Services

Location Leinster North & East
Value c.€600,000 per annum
Call Outs 500 per annum
Contract KPI Response Time <1 Hour

Contract Brief

Hollyfort is the contractor for Mapfre Maintenance in  the Leinster North & East region. Our comprehensive contract includes emergency call-outs, reactive maintenance, and access to a 24/7 help desk. With our skilled technicians, we ensure swift responses to unforeseen issues, prioritising the functionality and safety of every property.


MAPFRE Assistance is the market leader in emergency assistance offering an outsourcing solution for first notification of loss, out of hours services, for any emergency in the home.

Areas we cover:

Works provided below:

  • 24/7/365 Helpdesk facility
  • Callouts & Day Works
  • RGI, RECI, OFTEC staff
  • Property reporting
  • Maintenance task & scheduling reviews
  • Site Walks & Audits